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Hannah Squire

 

Sales Administrator

In a nutshell, what do you do?

I am a point of contact for both International and UK customers. I respond to requests for quotation and I process orders. I maintain communication with our customers by providing up to date information on open orders and I help with any queries the customer may have by communicating with our production, engineering and procurement teams.

 

What made you decide to do it at Vortok?

The idea of joining a smaller company where my work would be valued and where I could create a difference was highly appealing to me. Though this is my first experience within the railway industry, Vortok interested me due to the innovative nature it encompasses and the successful growth it has endured over the years. The structure of the organisation means there is a real supportive working atmosphere, additional training is encouraged and reaching your career potential is actively sought upon.

 

What excites you most about your work?

It's really rewarding seeing enquiries turn into physical orders and witnessing the orders flow throughout the business. It's also fulfilling being able to resolve customer queries and problems.

 

Tell me about your biggest achievement before you joined Vortok.

In 2012 I graduated from the University of the West of England with a BSc in Business Studies.

 

What are the two most interesting projects you've worked on since you joined Vortok?

I have been involved in improving our standard operating procedure for our contract review process which is proving to be much more efficient for all those involved and it has also helped to provide better communication to our customers.

I have recently embarked on a lean training course which I attend with 3 other organisations within the Plymouth Manufacturing Group. Asides from meeting with employees from these other companies the course is already proving a beneficial tool in viewing how some procedures within Vortok are currently conducted and analysing how they might be improved upon.